Refund policy

Last Updated: October 17, 2026

At THERALOGIX, we value our customers and aim to provide a straightforward shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

1. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To be eligible for a return:

  • Items must be unused and in their original condition.

  • Products should be returned in their original packaging, where applicable.

  • Proof of purchase or an order confirmation must be provided.

  • For products that are sealed for hygiene or quality reasons, the original seal must remain intact unless the item arrived damaged or defective.

Certain items may not be eligible for return where permitted by applicable law, including opened personal-care products, perishable goods, or items marked as final sale.

2. How to Request a Return

To begin a return request, please contact our customer support team at panicciapridgeontp233@gmail.com.

Please include:

  • Your order number

  • The item you wish to return

  • The reason for your request

Our team will provide return instructions and, when applicable, the designated return address. Please do not send items to an address that has not been confirmed by our support team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at panicciapridgeontp233@gmail.com.

Include your order number and a description of the issue. Photos may be requested to help us review your request. We will work with you to determine an appropriate resolution in accordance with applicable law.

4. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return results from our error.

5. Return Shipping Costs

Customers may be responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, please contact us for instructions before returning it.

Any applicable return shipping arrangements will be explained by our support team.

6. Exchanges

If you need a different item, please contact us to confirm whether an exchange is available. Exchange requests are subject to product availability and applicable return conditions.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation, but you may contact us to discuss available options.

8. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Email: panicciapridgeontp233@gmail.com

Store Name: THERALOGIX

We reserve the right to update this policy when necessary, subject to applicable law. Any updates will be posted on this page.