Shipping policy
Last Updated: October 17, 2026
Thank you for shopping with THERALOGIX. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During promotional periods, holidays, or periods of high order volume, processing may take longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
Available shipping destinations are displayed during checkout. Shipping availability may vary depending on the product and destination.
If your address cannot be serviced, we will contact you when possible to discuss available options.
3. Shipping Methods and Estimated Delivery
Available shipping methods, estimated delivery windows, and applicable shipping fees will be displayed at checkout.
Delivery estimates begin after order processing and may vary depending on the destination, carrier, and other circumstances.
Please note that estimated delivery dates are not guaranteed.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
Any applicable taxes, duties, or additional charges will be presented or handled as required by applicable law and the relevant shipping arrangements.
5. Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Tracking updates may take 24–48 hours to appear after the carrier receives the package. Some carriers may take longer to update their systems.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, please contact us promptly at panicciapridgeontp233@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional costs or delivery issues resulting from an incorrect address may be the customer's responsibility where permitted by law.
7. Delays and Delivery Exceptions
Delivery may be affected by weather, carrier operations, public holidays, customs procedures, or other circumstances outside our reasonable control.
If your tracking information indicates an unusual delay, please contact us. We will assist you in reviewing the available tracking information and next steps.
8. Lost or Missing Packages
If your package has not arrived within the estimated delivery window, please contact us at panicciapridgeontp233@gmail.com with your order number.
We will review the available tracking details and help determine the appropriate next steps.
If a package is marked as delivered but cannot be located, please check your delivery area and contact the carrier when appropriate. Our team can also help review the situation.
9. International Orders
For destinations where international shipping is available, customs processing, import duties, and local taxes may affect delivery times and the total cost of an order.
Responsibility for applicable duties and taxes will be determined by the checkout terms and applicable law.
10. Contact Information
For shipping questions or order assistance, please contact:
Store Name: THERALOGIX